Return and Exchange

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your product must be not used more than 10%.

To start a return, you can contact us at 0326-1225786.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 0326-1225786

Damages & Issues
Please check your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 14 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.